Terms and Conditions of the official Quick-Step Webshop
Please read these Terms and Conditions of sale carefully before placing your order and retain a copy of these terms and your order for future reference.
PLEASE NOTE THAT PURCHASES MADE USING THE WEBSHOP ARE DIRECTLY FROM SELECTED RETAILERS (REFERRED BELOW AS “FULFILLMENT PARTNERS”), AND THAT UNILIN DOES NOT SELL PRODUCTS DIRECTLY TO CUSTOMERS USING WEBSHOP. ACCORDINGLY, YOUR CONTRACT OF SALE FOR ANY GOODS PURCHASED FROM THE WEBSHOP IS DIRECTLY WITH THE RELEVANT FULFILMENT PARTNER, AND UNILIN SHALL HAVE NO LIABILITY UNDER SUCH CONTRACT OF SALE IN RELATION TO SUCH GOODS OR OTHERWISE.
These Terms and Conditions apply to your use of the Webshop and any purchases made via the Webshop. They provide rights for both Unilin and the selected Fulfilment Partner. You should read these terms and conditions thoroughly and in full before using or placing any order on the Site. If you do not agree to these terms and conditions, you are not permitted to use the Site.
Unilin operates the Webshop to enable sales to be made directly by the Fulfilment Partners. Although Unilin processes payments and may interact with customers in relation to orders placed on the Webshop, it does so as an agent on behalf of the applicable Fulfilment Partner. Accordingly, Unilin shall not be directly responsible for any contract of sale concluded on the Webshop.
The information on this Site is provided by Unilin. By using this Site, you acknowledge to have read, understood and accepted these conditions for use.
We reserve the right to change the information on the Site, but if we make changes to the Terms and Conditions below we will notify you to inform you of such changes and you may then contact us to: (i) end any contract before the changes take effect, and (ii) receive a refund for any products paid for but not received.
If you have any issues relating to any sale concluded on the Webshop, you should contact the relevant Fulfilment Partner unless specified otherwise below.
1.Use of the webstore
1.1 This Webshop is used as a platform for the sale of all goods displayed on the Site. The Site is owned by Unilin Distribution Limited, a private company with limited liability, having its registered office in Newry, BT34 2QU and its principal place of business at Unit 5 Rampart Business Park, Rampart Road, Greenbank Industrial Estate, Newry, BT34 2QU, registered in Northern Ireland under company number NI025830 (hereafter referred to as 'we', or 'us', or 'our'). Our registered VAT number is GB 976585846. For assistance, please contact us by e-mail (address: firstname.lastname@example.org) or by telephone (number: +44 283 025 04 77).
1.2 At the time you place your order for goods displayed on the Site, you must select a retailer of your choice (hereafter 'Fulfilment Partner') who shall be the party with whom you contract for the purchase of the goods. Unilin will deliver on behalf of the Fulfilment Partner / inform where you can collect the ordered goods (see condition 4 below). Delivery / collection details will be provided during the the check-out flow of the Webshop.
1.3 If we or the Fulfilment Partner need to contact you we or the Fulfilment Partner will contact you by telephone, email address or postal address provided by you in your order.
1.4 All orders are considered as offers to contract. Acceptance takes place as from the moment you receive an order confirmation mail. Before Acceptance, the Fulfilment Partner will not be obliged to deliver or make available any goods which may have been part of your order. Please note that the contract of sale for the relevant goods will be between you and the relevant Fulfilment Partner. The Fulfilment Partner is under a legal duty to supply goods to you which conform with the contract of sale. Unilin will perform various functions for you on behalf of the relevant Fulfilment Partner, including but not limited to operating the website and collecting payment on behalf of the Fulfilment Partner. However, as described above, Unilin provides such services as an agent of the Fulfilment Partner. The final invoice will be delivered by the Fulfilment Partner to you.
1.5 If the Fulfilment Partner cannot accept your order, we or the Fulfilment Partner will inform you of this and you will not be charged you for any goods. The Fulfilment Partner may not be able to accept orders for a number of reasons, including but not limited to stock levels of the relevant goods.
1.6 The contract of sale between you and the Fulfilment Partner is subject to your right of withdrawal (see condition 6 below).
1.7 Please be aware that placing an order on this website directly implies an obligation to pay. You should therefore read these Terms and Conditions carefully before placing any order on the website.
1.8 The Fulfilment Partner shall have the right to terminate the contract if the price of the goods is not received from you in cleared funds (in accordance with condition 3.1).
1.9 Nothing in these Terms and Conditions shall affect your legal rights as a consumer under the applicable laws.
2. Description and price of the goods
2.1 You can find a description of the main characteristics and the price of the goods on the Site.
2.2 Individual product prices are inclusive of taxes, but exclusive of delivery costs (unless indicated otherwise on the Site). Delivery costs will be added to the total amount due and can be viewed whilst in the shopping basket.
2.3 Every effort is made to ensure that prices shown on the Site are accurate at the time you place your order. If within 14 days of accepting your order, a pricing error is found in respect of any or all of the goods you have ordered, you can contact our Customer Service (using the phone number and e-mail which are provided under condition 1.1) or we or the Fulfilment Partner will notify you as soon as possible detailing the mis-priced goods. In that case you will be offered the option of:
2.3.1 cancelling your order for the mis-priced goods and reconfirming your order at the amended prices;
2.3.2 placing a new order for alternative goods; or
2.3.3 cancelling the whole of your order as further described below; or
if, within 14 days of receipt of our offer, you have not responded by selecting one of the available options at conditions 2.3.1 to 2.3.3 above, your order will be cancelled immediately. In these circumstances you will be refunded or recredited you for all amounts you have paid for the mis-priced goods.
2.4 To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through the Site or otherwise.
3.1 Payment for the goods and delivery charges can be made by credit or debit card or bank transfer. Your credit or debit card can be charged as from the moment you place your order. You must pay for the goods before we dispatch the goods to you.
3.2 Although the payments made through the Webshop are processed by Unilin, this is done as agent on behalf of the Fulfilment Partner.
4. Delivery / availability of goods
4.1 The Fulfilment PartnerUnilin will deliver the goods on behalf of the Fulfilment Partner to the address of your choice. Therefore we kindly ask you to clearly notify this address to the Fulfilment Partnerus at the time you submit your order, or otherwise indicated to you.
4.2 On the Site you can find an average lead time for the delivery of the goods. Subject to condition 4.3, please note that this average lead time is an estimate only and neither we nor the relevant Fulfilment Partner shall have any liability to you in relation to such lead time not being met.
4.3 The effective delivery date will be specified by the Fulfilment Partner. In any case, the delivery will take place within a reasonable time and in any case within 30days from the date of the Acceptance.
4.4 If delivery cannot be made to your address for reasons under the Fulfilment Partner´s control, the Fulfilment Partner will inform you as soon as possible in order to make alternative arrangements. If you do not rearrange delivery you may be responsible for reasonable storage costs and further delivery costs incurred by the Fulfilment Partner.
4.5 We do not accept liability for any costs you incur due to late delivery. We recommend that you do not book installers until you have received your goods.
5.1 The goods are at your risk from the moment you collect the goods at the premises of the Fulfilment Partner or, in case the goods are delivered by Unilin on behalf of the Fulfilment Partner to the address of your choice, from the moment you acquire physical possession of the goods.
5.2 Ownership of the goods shall only pass to you as from the moment we (on behalf of the Fulfilment Partner) have received in full (in cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to us or the Fulfilment Partner from you on any account.
6. Right of withdrawal, other ways for you to cancel the contract and returns process
6.1 To exercise any of your rights under this section, you can call our Customer Service in order to notify your decision (using the phone number which is provided under condition 1.1), or use the model cancellation form which is found at the end of this document. Please note that you will be asked to give us details of the goods ordered (including but not limited to the order number).
6.2 After you express your intention by phone, the Fulfilment Partner (or us on the Fulfilment Partner’s behalf) will confirm to you by email (using the email address you provided) that the contract is withdrawn.
Right of withdrawal
6.3 You have the right to withdraw from the contract of sale between you and the Fulfilment Partner, without payment of any extra costs and without giving a reason, up to 14 calendar days after you receive the goods you have ordered (hereafter ‘Withdrawal Period’).
6.4 If you exercise your right of withdrawal after receipt of the goods, you are responsible for returning the goods to the Fulfilment Partner at your own cost and risk and via the means of transport of your choice. The goods and the packaging must be returned in good resale condition to the registered office / premises of the Fulfilment Partner (you can find the address of the Fulfilment Partner in the order confirmation mail from the Fulfilment Partner), without undue delay and in any event not later than 14 calendar days from the day on which you communicated your decision to withdraw from the contract to us in accordance with this condition.
In case the Fulfilment Partner delivered the goods to your home, you can request the Fulfilment Partner to collect the goods ordered. The Fulfilment Partner has to receive this request for collection within the Withdrawal Period and will charge you a collection fee of £50.
6.5 If you exercise your right of withdrawal, the Fulfilment Partner will reimburse any sum paid by you without undue delay including the minimum delivery costs for the goods when they were sent to you and in any event not later than 14 calendar days from the day we were informed of your decision to withdraw from the contract. For the avoidance of doubt, the Fulfilment Partner need not reimburse the cost of you returning the goods to them unless the goods are defective.
6.6 If you exercise your right of withdrawal, and the goods have been damaged by excessive handling, beyond what would be reasonable to inspect the goods, the Fulfilment Parter can charge you a sum equal to the costs we incur due to the loss of value in the goods.
7. Warranty from the Fulfilment Partner
7.1 The Fulfilment Partner warrants that any goods purchased via our site are of satisfactory quality and reasonably fit for all the purposes for which goods of this kind are commonly supplied.
7.2 For any complaints regarding the goods received (including damaged, faulty or missing goods), please contact our Customer Service by telephone (using the phone number provided under condition 1.1). We will examine your complaint on behalf of the Fulfilment Partner and will, with respect of your legal rights as customer, deal with it as soon as reasonably possible. Please note that we shall deal with any complaints only as the agent of the Fulfilment Partner. We do not have any direct liability to you under the contract of sale for the goods.
7.3 Alternatively, complaints may be directed to the Fulfilment Partner.
8. Limitation of liability
If we fail to comply with these terms, we will only be responsible for any foreseeable losses which you suffer as a result. A loss is foreseeable if both Unilin and you knew that it could happen, for example if it had been specifically discussed. However neither Unilin nor any one of its directors, employees or advisors shall be liable for any of the following losses caused by or deriving from any use of the Site or the information it contains:
- any loss or damage which is not foreseeable; and
- any loss of profit or loss of business, as our products are supplied solely to you in an individual capacity.
Unilin is not liable for any non-foreseeable losses suffered by you arising from any interruptions to the Site, for damage caused by technical defects or viruses (or similarly disruptive elements) or from consulting or using websites (e.g. via hyperlinks) to which reference is made on the Site, nor from the information provided on these web sites.
In particular, Unilin is not liable for any non-foreseeable losses suffered by you due to electronic communications made via the Site. This includes email correspondence, decelerations, interception and manipulation by third parties.
However, Unilin does not exclude or limit its liability to you where it would be unlawful to do this, and in particular we do not exclude or limit our liability for:
- death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
- fraud or fraudulent misrepresentation; or
- a breach of your right to receive satisfactory products, for example products which conform to their description, conform to any sample provided, of satisfactory quality and fit for purpose.
The users of the Site are responsible for any choice or decision they make based on information obtained on or through the Site.
The users of this Site must take every reasonable precaution against viruses, bugs, Trojan Horses, etc.
All information on this Site is copyright protected. The copyright rests with Unilin. No information can be reproduced or distributed without the prior and express permission of Unilin.
Any disputes in connection with or arising from (the use of) this Site will exclusively be subject to English Law.
Product images are for illustrative purposes only and the product and product packaging may differ slightly from the actual product due to limitations of browser software, camera settings and monitor/screen settings. We recommend that all customers view the goods either in the premises of a Fulfilment Partner or by means of a sample available via the Site.
If we or the Fulfilment Partner do not immediately insist that you perform an action you are required to do under these terms, or if we delay in asking you to do so such an action, we may still require you to do such an action at a later date.
12. Delays outside our Control
We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control. However if such events occur we will contact you to inform you as soon as possible and will take steps to minimise the impact of the delay on you.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
14. Governing law and jurisdiction
14.1 These terms of sale of the goods will be subject to English Law and the English courts will have jurisdiction in respect of any dispute arising from the contract. However if you live in Scotland you may bring legal proceedings in either the Scottish or English courts, and if you live in Northern Ireland you may bring legal proceedings in either the Northern Irish or the English courts.
14.2 In addition, alternative dispute resolution allows an independent body to consider and resolve disputes without the need to involve a court. Disputes may be submitted for resolution to the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.
15. Other Important Terms
15.1 Both Unilin and the Fulfilment Partner may transfer their rights and obligations under these terms to another organisation. We will inform you if this occurs and will ensure that your rights under any contract are not prejudiced by such a transfer.
15.2 You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.
15.3 Each relevant Fulfilment Partner shall be entitled to enforce the rights and disclaimers specified for the benefit of the Fulfilment Partners as set out in these terms and conditions pursuant to the Contracts (Rights of Third Parties) Act 1999.
MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To Unilin Distribution Ltd, Unit 5 Rampart Business Park, Rampart Road, Greenbank Industrial Estate, Newry, BT34 2QU, with email address: email@example.com and telephone number: +44 283 025 04 77).
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate